Here is a client review of their family vacations to Memories Punta Cana, all inclusive resort in Dominican Republic.
Flights- Sun Country Charter—no issues, I always try to fly with Sun Country because there has never been any problems.
Transfers- We had a few issues with the transfer company, they seemed to not understand that we purchased nonstop transfers to and from the airport. After about 20 minutes trying to explain this to them we were on our way to the hotel. The area outside the airport where you get into your cab/bus/shuttle is always so busy but the guys who run the Island Sun transfers are very good about finding your ride in a timely manner.
Hotel- Memories Splash Punta Cana- We upgraded to the Diamond Club. This was our second year staying at this hotel, we love it here. I definitely will go with the Diamond Club again. The extra perks that you get are so worth the extra money. Some of the benefits that you receive with diamond club are: Room location is much better, you have your own personal butler, premium alcohol at the bars that serve it, private pool, private beach access, priority reservations at the ala cart restaurants at the Royalton and priority check in and check out. We did encounter a few minor issues during our stay this year, they were much busier this year that the year prior so this might explain some of the issues we had. 1 issue we had was 2 times in the buffet we were seated at a dirty table, several times in the buffet area no one ever came over to offer us water or take our drink orders. Towels at the pool where hard to come by, we often had to wait several hours to get one. This year we also had difficulty getting a chair by the pool, we had to get up every morning by 6am to go to the pool and save 3 chairs, by 7am they were all spoken for. Housekeeping was never consistent, some time they stopped by in the am and sometimes they came by to clean in the late afternoon. None of these issues will prevent us from going back, they were all pretty minor in our opinion. Staff at this hotel are amazing. They are so friendly and go out of their way to make your vacation amazing. Many of the staff remembered us from our stay last year, I couldn’t believe it since they see so many people daily. This hotel is the perfect fit for my family, it has enough going on to keep the adults happy and definitely enough going on to keep my 12 year old busy and happy. Some of the great things about this resort are: The staff, the cleanliness, the water park, the entertainment, the beach and the ability to use 2 resorts, the Royalton is next door and this is where the beach is located. The 1 thing that I love most about Memories is that it is not too large and not too small. Something else which is great is they have 3 ala cart restaurants on site and you do not need reservations and there is not limit as to how many times you can visit. The Royalton also has ala cart restaurants that you can eat at but you do need reservations and they charge a fee, its $15 per adult and $10 for kids. So for the price and the amenities offered this is our choice for hotels in Punta Cana.
Excursions- We bought 2 excursions this year while on vacation. The 1st one we did was Zip Lining. This was amazing. We had the opportunity to see so much of the beautiful country side and mountains. As we traveled to the mountains to do the Zip Lining we went through many small villages and had the opportunity to see how the locals live and see their way of life. We also did a day on Saona Island, this was my 2nd visit there and this place is truly beautiful. The catamaran on the ride to the island had some mechanical issues but it was not anything to complain about, we still made it there in 1 piece. The speed boat ride back was great and we stopped in the natural wadding pool out in the ocean to spend time with the star fish.
Travel Agent-I have known my travel agent Kristi(Ali) for more than 10 years both professionally and personally. She has been amazing to work with, she never seemed to get frustrated with all my many emails with questions and requests for price adjustments when I noticed a sale happening. I have referred several friends and family to Kristi because I know she will treat her clients like family and get them the best vacation for their money. Thank You Kristi!!