Delta extended its record-long reign at the top of BTN’s Airline Survey, earning the top overall score from corporate travel buyers and agents for the 9th consecutive year. United, however, narrowed the gap considerably this year, upping its score by 0.27 points on the survey’s five-point scale, cutting the gap between it and Delta by nearly half.
Approaching 2020, we’ve seen some incredible transformation in what’s possible when combining the latest machine learning-driven personalization with extensive flight, train, lodging and rental car choice, plus proactive, global 24/7 live travel agent support.
Travel managers should introduce a “no profile, no booking” policy after the U.S. Federal Bureau of Investigation warned that fraudsters are booking flights by posing to travel management companies as client employees, according to BCD Travel.
Risks involving anxiety and depression are making up a larger and larger chunk of first calls to risk management companies. This trend likely won’t slow until companies make fundamental shifts to their corporate culture.
About three years ago, UBS’s travel program did something drastic. The group stopped sending reports to stakeholders. For two months, zero reports. Of the business unit managers and the executives who had been on the recipient list, “only about 30 percent came back and said, ‘Where’s my report?'” noted global travel head Mark Cuschieri. “It spoke volumes. We’re sending all of these reports. We think that’s driving value, but actually, no one’s looking at them.”
Four industry experts have launched a non-profit membership body called the Business Travel Wellbeing Community (BTWC). Dr Lucy Rattrie, Matthew Holman, Katie Virtue and John Lee said the move was in response to the increasing challenges faced across the industry, with the new group designed to “create action and advocacy with a proactive approach”.
How does your travel spend compare to BTN’s travel index? Use this free online tool to measure your travel program against industry averages. Q2 2019 data now available along with risk scores for each city!
Mat Domaradzki is the Travel Manager for ConsenSys, a blockchain technology company. The following guest column is adapted from his presentation during a September event held by the New Jersey chapter of the Global Business Travel Association.
American Airlines has added a passport-scanning feature to its mobile app, with which passengers can scan relevant information and go to their gate without having passports checked by customer service agents.