1. How do I become a New User?

New User logs into Deem https://cityofminneapolis2.deem.com. Select “Create a new Account”. When the new user selects create a new account the registration is in real time and the new user will be able to activate their account immediately and complete their profile.

Or the new user can access it via the website https://tvlleaders.com/city-of-minneapolis/ Click on New User Registration, select create a new account.

The new user will receive an email from Deem to activate their profile with a secure username and password. Approved domains are set in place to provide security measures for the City of Minneapolis. An employee will not have access to become a Deem user if they use a personal domain or a non-approved domain.

****If you don’t receive an activation email from Deem, check your Spam and Junk folder. If it is not found in spam or junk, then call 763-231-8873 and Travel Leaders will activate it on your behalf.****

2. How do I update my Account Profile information?

After logging into your account, hover your pointer over the settings icon and select Account from the list. Once on the Account page, you can edit any information with a blue Add/Edit button or any information with a blue link.

3. How do I update an Account Profile if I am the travel arranger/delegate?

After logging into your account, hover your pointer over the people icon and select: Enter Delegate Mode in the upper right corner. Click the traveler whose profile you need to edit and click select traveler. Once assisting in delegate mode, you need to go to the person icon and select profile. Go to the section that needs updating.

4. What if I don’t travel myself but book travel for others?

Travel planners will need to create a profile through the online booking tool to access other profiles if booking online, or when speaking with an agent to identify yourself as a City of Minneapolis employee. For assistance call 763-231-8873 or businesstravel@tvlleaders.com.

5. How do I add myself as a delegate to a traveler’s profile?

Log in to your account, hover your pointer over the person icon and select profile from the list. Once on the profile page, click on the delegate tab which takes you to the delegate access page. Under “people I can book travel for” click on become a delegate. Type in the traveler’s name, click search, choose the traveler and save.

6. I booked a trip through Travel Leaders and need to make a change to my trip?

If your trip requires a change, you will need to call 763-231-8873 or send an email to businesstravel@tvlleaders.com between the hours of 8:00am to 4:00pm, M-F. If your trip is within 24 hours and outside of business hours, please call our after-hours service: 1-877-257-5122.

7. How do I delete a profile?

Due to security measures, it is required for Travel Leaders to access and delete a profile from Deem. Please email businesstravel@tvlleaders.com if an employee is no longer with the City of Minneapolis to keep records up to date and accurate.

8. Am I able to hold a trip?

If your trip requires manager approval it is recommended to price out your trip rather than placing it on hold. Holding your reservation doesn’t guarantee the price, and it typically expires by 11:59pm. Airlines discourage holding the same flights repeatedly due to a practice called “churning” which is outlined in the State of Minnesota Contract Release. Instant purchase carriers like Sun Country don’t allow you to hold flights.

****If you need to hold a trip, you will need to toggle back to Classic Deem****

9. Can the City of Minneapolis employees earn miles or points for business travel?

Employees who travel on behalf of the City are not permitted to earn personal miles or points for business travel. This is in accordance with the travel policies set by the City. Your profile will not provide an option for you to insert frequent flyer miles or loyalty reward numbers with hotels and car rental companies.

10. Can I add a car or hotel reservation after I purchase my airline ticket?

Yes, login to your Deem account, on the home screen there will be a trip section. You can click on the trip that needs to be updated and follow the prompts to add a car and/or hotel.

Additional Resources:

Link to the New Deem Help Center: New Deem Help Center
This is a comprehensive documentation to help you get started on New Deem. Categories include Getting Started on New Deem, How to Book a Flight, How to Book a Hotel, How to Book Car Rentals, Managing Your Trip, Delegates, Payment Options, FAQ, Release Notes and Video Trainings.