Michele Grabau, Business Travel Operations Manager, has over 25 years of experience in the travel industry. She started on the vacation side as a Travel Coordinator and has 13 years of experience being a dedicated in house company travel advisor before joining forces at Travel Leaders. Michele always found herself interested in travel agency technologies, which ultimately led her to dive into the operations side of the business internally at Travel Leaders.
Michele’s passion for technology guided her to find solutions for the business travel team by creating more seamless processes within the entire booking platform. She diligently works with third parties to solve problems and facilitate automated processes throughout all the distribution channels.
Michele is the resident OBT (Online Booking Tool) guru. She manages the implementation of both Deem and Concur and provides ongoing support for travelers and travel managers. Michele also supports the team with regular training by keeping them updated with new processes and procedures. Michele’s passion for innovation, advance technologies, developing relationships with customers and vendors has strategically placed Travel Leaders as a leader in the marketplace.